FULFILLMENT POLICY

LAST UPDATED APRIL 2025

Fulfillment Policy

Last updated: April 3, 2025

At The Creative Potential LLC, we provide digital marketing services focused on SEO (Search Engine Optimization) and Google Ads campaign management. Our goal is to deliver strategic, data-driven solutions that help businesses increase online visibility and drive targeted traffic.

1. Service Delivery

Our services are digital and customized to each client’s needs. Fulfillment of services begins after successful payment and confirmation of your service package. Here's what you can expect:

  • SEO Services

    • Initial consultation within 3 business days of payment

    • Delivery of SEO audit reports and strategy documents within 7–14 business days

    • Ongoing monthly SEO services are fulfilled on a rolling 30-day basis

  • Google Ads Services

    • Campaign setup typically begins within 3–5 business days of payment

    • New ad campaigns are launched within 7–10 business days (dependent on client input and approvals)

    • Ongoing Google Ads management is fulfilled monthly

A detailed timeline will be provided during your onboarding process.

2. Refund Policy

Due to the customized nature of digital marketing services, all sales are final and non-refundable once work has commenced. However, if you’re unsatisfied with any aspect of the service, please contact us within 7 days and we’ll work with you to address the issue.

3. Cancellation Policy

For ongoing monthly services:

  • You may cancel your subscription at any time with at least 30 days' notice prior to your next billing cycle.

  • To cancel, please email us at hello@thecreativepotential.com

  • No refunds will be provided for partial months of service.

4. Delivery Method

All services are delivered remotely via digital means. Reports, campaign updates, and communications will be sent via email or through a shared client portal (if applicable).

5. Contact Information

If you have any questions about this policy or your service, you can reach us via:

  • Email: hello@thecreativepotential.com